FREQUENTLY AKSED QUESTIONS
SHE OFFICIEL ATELIER FAQs
Q: Where are your shoes made?
A: All of our trainers are made to order at our atelier in Ukraine. Each pair takes time to produce given the meticulous details involved. Therefore each piece is a true work of art made in-house by our skilled team of craftspeople.
Q: Are your shoes true to size?
A: Yes, however we always advise our clients to order a size up with our trainers, particularly if you plan on wearing socks and even thicker socks during the colder climate. For our ballerina flats, these are true to size, however if you have wider feet we highly recommend you to get in touch with us so that we can send you our simple measuring guide to ensure we advise you on the right fit.
Q. What materials are used in your shoes?
A: We mainly work with Italian mesh, tulle and locally sourced beads and sequins. Our insole is made of 100% leather.
Q: What is the bespoke or made to measure process like? Do I need to be there in person?
A: Not at all. We love guiding our clients through our bespoke experience — it’s a beautiful opportunity to ideate together and bring your personal vision to life. From selecting colourways, fabrics, beads, and calligraphy, we typically begin with a short call (or email, if preferred) to understand your style, the occasion or setting for your shoes, and any symbolic elements you may wish to include.
From there, our team creates a curated mood board for your review and approval. Once the design is confirmed, we begin crafting your pair, sharing updates and photos throughout the process. It’s a truly intimate and immersive experience, and many clients find they gain a deeper appreciation for the artistry behind our shoes.
Q. Are there limitations to what clients can choose in terms of design and fabric when they order a bespoke pair?
A: Due to the intricate nature of our shoes — and because we work with softer, more delicate fabrics there are certain limitations which we'll communicate clearly to clients before they order.
To preserve this craftsmanship and ensure the quality of each pair, there are a few design parameters we adhere to. These include maintaining our signature trainer silhouette and working exclusively with our selected fabrics, such as mesh or tulle.
These thoughtful limitations allow us to create a bespoke pair that is both personal and technically sound, while staying true to the elegance and identity of our brand.
Q. Do you plan to come out with newer styles or newer designs?
A: Absolutely. While SHE OFFICIEL Atelier began with our signature trainers, we’re delighted to share that new designs are already in development and will be unveiled in 2026. We can’t wait for you to discover what’s coming next, so do keep an eye out.
Q. Can I request a rush-order?
A: We do our very best to accommodate each client’s needs, and in certain cases, a rush order may be possible depending on your timeline. Please feel free to contact us at info@she-officiel.com, and we’ll be happy to discuss your requirements and explore the options available.
Q. How far in advance should I be placing my order for your shoes?
A: For bespoke designs, we recommend allowing approximately two months for production, as each pair is carefully crafted to your specifications. For our existing styles, the timeline is typically up to one month. If you require your shoes sooner, please don’t hesitate to reach out — we’re always happy to explore options to meet your timeline.
Q. Are you open to collaborations or partnerships?
A: As a small business and a brand that celebrates community and a supportive spirit, we’re always open to having that conversation. Please get in touch with us at press@she-officiel.com to start that conversation!
Q. Do you ship internationally? Are there any taxes and customs that I need to be aware of?
A: Yes, we ship worldwide. Please note that taxes and customs duties vary by country and will be the responsibility of the customer, as these fees are determined by each destination’s customs policies. That said, we’ll do our utmost to support your order and keep you informed every step of the way until it arrives safely.
Q. Are these shoes suitable for outdoors, active-wear? How durable are they?
A: Our shoes are crafted from delicate mesh or tulle with 100% leather insoles, designed for comfort and ideal for occasion or leisure wear. While they are beautifully made, they are not intended for active use or wet weather, as the fabrics may be prone to staining. To support their care, each pair comes with a specially formulated cleansing soap so you can gently remove any marks should they occur.
Q. What’s included in each order?
A: Each order arrives beautifully packaged in our signature box, with your shoes carefully placed inside a cotton dust bag to protect them from dust and debris. We also include a cleansing soap, a mini sponge, and a care card with detailed instructions on how to maintain and clean your shoes.
Q: I am getting married, and I’d love to order these for myself and for my bridesmaid - where do I start?
A: We’re truly delighted to work with brides. The best way to begin is by reaching out to us directly at info@she-officiel.com so we can guide you through the process, answer any questions, and share examples from past bridal clients to help you envision your perfect wedding shoes. We can’t wait to bring your ideas to life!
Q: What’s the lead time for pre-orders?
A: Our typical lead time is approximately two months, though this may vary depending on our atelier’s schedule. If you have a specific timeline or any concerns, please feel free to contact us at info@she-officiel.com — we’re always happy to assist and answer any questions.
