LIKE A POEM ON YOUR FEET
"I firmly believe that shoes have the remarkable ability to breathe life into any ensemble, serving as the defining element of one's personal style. They seamlessly integrate into your wardrobe, functioning not only as practical attire but also as expressive statements. Whether you're preparing for a special event or simply embarking on a routine trip to the market, shoes are an indispensable companion, accompanying you on every step of your journey." Ruth SHE
Each pair is lovingly hand-pleated or embroidered, a meticulous process that unfolds at its own unhurried pace. When you invest in a pair of our shoes, you are not simply acquiring footwear; rather, you are embarking on a journey that embraces the artisan's mastery and cherishes the deliberate unveiling of each collection through our small batch approach.
Frequently asked questions
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All of our trainers are made to order at our atelier in Ukraine. Each pair takes approximately 20 hours to produce given the meticulous details involved. Therefore each piece is a true work of art made in-house by our skilled team of craftspeople in Ukraine.
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Yes, however we always advise our clients to order a size up with our trainers, particularly if you plan on wearing socks and even thicker socks during the colder climate. This will afford our clients more comfort and ease when walking in our trainers.
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We mainly work with Italian mesh, tulle and locally sourced beads and sequins. Our insole is made of 100% leather.
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Not at all. We love guiding our clients through our bespoke experience — it’s a beautiful opportunity to ideate together and bring your personal vision to life. From selecting colourways, fabrics, beads, and calligraphy, we typically begin with a short call (or email, if preferred) to understand your style, the occasion or setting for your shoes, and any symbolic elements you may wish to include. From there, our team creates a curated moodboard for your review and approval. Once the design is confirmed, we begin crafting your pair, sharing updates and photos throughout the process. It’s a truly intimate and immersive experience, and many clients find they gain a deeper appreciation for the artistry behind our shoes.
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Due to the intricate nature of our shoes — and because we work with softer, more delicate fabrics on a silhouette traditionally used for sports — we’ve invested deeply in R&D to perfect our signature SHE OFFICIEL aesthetic: light, refined, and beautifully ornate. To preserve this craftsmanship and ensure the quality of each pair, there are a few design parameters we adhere to. These include maintaining our signature trainer silhouette and working exclusively with our selected fabrics, such as mesh or tulle. These thoughtful limitations allow us to create a bespoke pair that is both personal and technically sound, while staying true to the elegance and identity of our brand.
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Absolutely. While SHE OFFICIEL Atelier began with our signature trainers, we’re delighted to share that new designs are already in development and will be unveiled in 2026. We can’t wait for you to discover what’s coming next, so do keep an eye out.
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We do our very best to accommodate each client’s needs, and in certain cases, a rush order may be possible depending on your timeline. Please feel free to contact us at info@she-officiel.com, and we’ll be happy to discuss your requirements and explore the options available.
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For bespoke designs, we recommend allowing approximately two months for production, as each pair is carefully crafted to your specifications. For our existing styles, the timeline is typically up to one month. If you require your shoes sooner, please don’t hesitate to reach out — we’re always happy to explore options to meet your timeline.
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As a small business and a brand that celebrates community and a supportive spirit, we’re always open to having that conversation. Please get in touch with us at info@she-officiel.com to start that conversation!
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Yes, we ship worldwide. Please note that taxes and customs duties vary by country and will be the responsibility of the customer, as these fees are determined by each destination’s customs policies. That said, we’ll do our utmost to support your order and keep you informed every step of the way until it arrives safely.
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Our shoes are crafted from delicate mesh or tulle with 100% leather insoles, designed for comfort and ideal for occasion or leisure wear. While they are beautifully made, they are not intended for active use or wet weather, as the fabrics may be prone to staining. To support their care, each pair comes with a specially formulated cleansing soap so you can gently remove any marks should they occur.
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Each order arrives beautifully packaged in our signature box, with your shoes carefully placed inside a cotton dust bag to protect them from dust and debris. We also include a cleansing soap, a mini sponge, and a care card with detailed instructions on how to maintain and clean your shoes.
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We’re truly delighted to work with brides. The best way to begin is by reaching out to us directly at info@she-officiel.com so we can guide you through the process, answer any questions, and share examples from past bridal clients to help you envision your perfect wedding trainers. We can’t wait to bring your ideas to life!
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Our typical lead time is approximately two months, though this may vary depending on our atelier’s schedule. If you have a specific timeline or any concerns, please feel free to contact us at info@she-officiel.com — we’re always happy to assist and answer any questions.
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At this time, we do not offer wholesale, as we are a small business and each pair is made to order. However, we’re always open to conversations and new ideas, so please feel free to get in touch with us directly if you’d like to explore possibilities.
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We are proudly based in the United Kingdom.
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Our founder is originally from Hong Kong, with a background and experiences that span across the globe.
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Absolutely - please get in touch with us directly at ruth@she-officiel.com
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Yes. The majority of our trainers are crafted by hand, though certain elements — such as calligraphy or intricate embroidery — may be completed using specialised machines to achieve the precision and detail required.
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In an industry driven by fast fashion, Ruth She founded SHE OFFICIEL Atelier with a commitment to slow, intentional craftsmanship. Our pre-order approach allows the atelier to focus on creating one-of-a-kind pieces for each individual client, rather than producing in mass. This model gives us the space to truly understand our clients, honour their creative choices, and ensure each pair feels personal and meaningful. Footwear—especially trainers crafted from delicate fabrics—is inherently complex and requires both time and skill. We believe in preserving that artistry, prioritising quality and authenticity over speed and excess.
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While we do not offer orthopaedic insoles, we recommend selecting a size up to allow space for your own medical insoles. This provides additional comfort and ensures your feet have the room they need
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SHE OFFICIEL Atelier currently operates exclusively online. However, we do plan to host pop-up events in the future, so we invite you to keep an eye out for upcoming announcements.
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We aim to respond to all enquiries within 24 hours.
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As we ship internationally using trusted carriers such as DHL and FedEx, delivery typically takes 3–5 days. If we anticipate any delays, we will contact you directly to keep you updated.
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For bespoke orders, once our atelier has begun production, refunds are not accepted unless the shoes arrive faulty. If you receive a damaged item, please contact us within 2 days of delivery with clear photos of the issue. After this period, we are unable to accept refund requests. For pre-orders, the policy is similar. While refunds are not offered once production begins, you may return your shoes if you are unhappy with them provided they are in pristine, unworn condition. Clients are responsible for return shipping fees, and the item must be returned to us within one week of receipt. We appreciate your understanding, as each pair is thoughtfully crafted with significant time and care.